Trading Terms & Conditions
These terms and conditions are the contract between you and The Frostery (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.
We are Suzanne Thorp (trading as The Frostery). Our address is 23 Court St, Uppermill, Oldham OL3 6HD
You are: Anyone who uses Our Website.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.
The terms and conditions:
1. Definitions
In this agreement:
“Consumer”
means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.
“Content”
means the textual, visual or audio content that is encountered on Our Website. It may include, among other things: text, images, sounds, videos and animations.
“Extra Work”
means all of the work we do and materials we buy to prepare or produce Specified Goods.
“Goods”
means any of the goods we offer for sale on Our Website or if the context requires, goods we sell to you. It includes Specified Goods and Perishable Goods.
"Intellectual Property"
means intellectual property of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, designs, copyrights, software, discoveries, know-how, together with all rights which are derived from those rights.
“Perishable Goods”
means Goods which are reduced in value and deteriorate when kept.
"Post"
means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
“Specified Goods”
means Goods which have been subject to work or process to your specific order.
“Our Website”
means any website of ours, and includes all web pages controlled by us.
2. Interpretation
Unless the context clearly requires otherwise, the interpretation of this agreement shall be subject to the matters listed below.
2.1. a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
2.2. a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
2.3. the headings to the paragraphs of this agreement are inserted for convenience only and do not affect the interpretation.
2.4. in the context of permission, “may not” in connection with an action of yours, means “must not”.
2.5. any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.6. a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.
2.7. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
2.8. these terms and conditions apply to all supplies of Goods by us to you. They prevail over any terms proposed by you.
3. Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. We do not guarantee that Goods advertised on Our Website are available.
3.5. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records.
3.6. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.7. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply so far as they can be applied.
4. Acceptance of your order
4.1. This paragraph applies to Goods which you buy from us as advertised, without change to your specific requirements.
4.2. Your order is an offer to buy from us.
4.3. Nothing that we do or say will amount to any acceptance of your offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
4.4. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.4.1 accept the alternatives we offer;
4.4.2 cancel all or part of your order.
5. Extra Work
5.1. This paragraph applies to Specified Goods.
5.2. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work you have asked us to do.
5.3. Nothing said or done by us is an acceptance of an order until we confirm clear acceptance in writing, giving you details of our understanding of your exact requirements. At any point up until then, we may decline your order without giving any reason. From that time, we are both bound to these contract terms.
5.4. If you wish to make any change to the specification of the Extra Work, you must pay us the sum we estimate that the change will cost us, based on our then current charging rates.
5.5. If you terminate this agreement before the Specified Goods are due you agree to pay us a payment calculated as a percentage of the price of the Specified Goods, depending on when your cancellation notice is received by us as follows:
Between 12 and 18 months 20%
Between 9 and 12 months 60%
Between 6 and 9 months 75%
6 months or less 90%
6. Prices
6.1. Prices of some Goods are shown on Our Website.
6.2. Prices of Specified Goods are available on enquiry, either through Our Website or by telephone.
6.3. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
7. Payment
7.1. Goods will not normally be supplied without full payment in advance.
7.2. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Pounds Sterling will be borne by you.
7.3. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
7.4. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
7.5. If we owe you money, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
8. Security of your credit card
We take care to make Our Website safe for you to use.
8.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
9. Cancellation and refunds
Please note that this paragraph does not apply to any Specified Goods or any Perishable Goods you order through Our Website, over the phone or buy from us under any other arrangement.
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
9.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
9.2. The following rules apply to cancellation of your order:
9.2.1 If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
9.2.2 If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
9.2.3 We will return your money subject to the following conditions:
9.2.3.1 we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
9.2.3.2 you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
9.3. The option to cancel your order is not available:
9.3.1 if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
9.3.2 if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
9.3.3 If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
9.4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
9.5. In any of the above scenarios, we will return your money within 14 days.
10. Liability for subsequent defects
10.1. Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
10.2. The Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
10.3. We will return your money subject to the following conditions:
10.3.1 we receive the Goods
10.3.2 you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
10.4. If any defect is found, then we shall:
10.4.1 repair or replace the Goods, or
10.4.2 refund the full cost you have paid including the cost of returning the Goods.
11. Delivery
11.1. Goods may be collected from our studio at 23 Court St, Uppermill, Oldham, OL3 6HD at an agreed date and time and provided payment has been received.
11.2. If we have agreed to deliver your Goods at a particular time we will do our best to comply, but no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery on the agreed date.
11.3. We aim to deliver gift vouchers ordered via Our Website or over the phone within 14 days from the day you place an order to purchase the vouchers.
11.4. Gift Vouchers will be posted to the address stipulated in your order. You must ensure that someone is present to accept delivery. We will send you a message by email to tell you when we have dispatched your order.
11.5. If we are not able to deliver your vouchers within 14 days of the date of your order, we shall notify you by e-mail to tell you.
11.6. Vouchers are sent at our risk until signed for by you or by any other person at the address you have given to us.
11.7. If you collect Goods from our premises then:
11.7.1 we will assist you in loading;
11.7.2 Goods are at your risk from the moment they are picked up by you or your Carrier from our studio;
11.7.3 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
12. Foreign taxes and duties
12.1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
12.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
13. Goods returned
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:
13.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
13.2. Goods should be returned at your risk and cost.
13.3. You must tell us by email message to cake@thefrostery.co.uk you that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return and when it arises or arose.
13.4. If we agree that the Goods are faulty, we will:
13.4.1 refund the cost of return carriage;
13.4.2 repair or replace the Goods as we choose.
13.5. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
14. How we handle your Content
14.1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.
15. Disclaimers
15.1. The law differs from one country to another. This paragraph applies to sales throughout the EU.
15.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
15.3. We make no representation or warranty for:
15.3.1 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
15.3.2 the adequacy or appropriateness of the Goods for your purpose.
15.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
15.5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
15.6. We shall not be liable to you for any loss or expense which is:
15.6.1 indirect or consequential loss; or
15.6.2 economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
15.7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999, as well as to us.
16. Indemnity
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
16.1. your failure to comply with the law of any country;
16.2. your breach of this agreement;
16.3. any act, neglect or default by any agent, employee, licensee or customer of yours;
16.4. a contractual claim arising from your use of the Goods;
16.5. a breach of the intellectual property rights of any person.
17. Intellectual Property
17.1. Copyright works owned by you or a third party are unaffected by this agreement.
17.2. The Intellectual Property in all work we do in the process leading to completion of the Specified Goods and in the completed Specified Goods belongs to us.
17.3. If you change or create derivative versions of the Specified Goods, the Intellectual Property in those changed or derived versions also belongs to us.
17.4. We now grant an exclusive license to you to use the Intellectual Property in the Specified Goods for a period of 99 years. You may not assign this licence except by way of sale or transfer of the Specified Goods.
18. Dispute resolution
In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
The following terms apply in the event of a dispute between the parties:
18.1. If you are not happy with our services or have any complaint then you must tell us by email message to cake@thefrostery.co.uk
18.2. If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
18.3. We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.
19. Miscellaneous matters
19.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
19.2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
19.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
19.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
19.5. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
19.6. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
19.7. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
- if delivered by hand: on the day of delivery;
- if sent by post to the correct address: within 72 hours of posting;
- if sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
19.8. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.9. We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control, including any labour dispute between a party and its employees.
19.10. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
19.11. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.
20. Force Majeure
20.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of The Frostery including but not limited to strikes or other industrial disputes (whether involving the workforce of The Frostery or any other party), failure of a utility service or transport network, fire, chemical or radioactive contamination or ionising radiation, earthquakes, lightning, cyclones, hurricanes, floods, droughts, storm or such other extreme weather or environmental conditions, unanticipated geological or ground conditions, epidemic, famine, plague or other natural calamities and acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, default of suppliers or subcontractors.
20.2 We shall not be liable to you as a result of any failure to perform our obligations under this Contract as a result of a Force Majeure Event.
20.3 If the Force Majeure Event prevents us from providing the goods on the required date, we shall, without limiting our other rights or remedies and without liability to you, have the right to terminate this Contract immediately by giving written notice to you.
These Terms and Conditions are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.
Information about your statutory right to cancel
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.
How to cancel
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail.
You may use the model cancellation form, but you can use your own words as long as your intention is clear.